At Möbel, we strive to ensure that every piece of furniture you receive meets your highest expectations. However, we understand that there may be instances where you need to return or exchange a product. Please read our refund and return policy carefully to understand your rights.
Eligibility for Refunds and Returns:
Custom Orders & Made-to-Order Items:
Due to the bespoke nature of custom-made furniture, no refunds or exchanges will be
provided once the manufacturing process has begun, unless the item is defective or
damaged upon delivery.
In-Stock/Ready-Made Items:
If you are not fully satisfied with an in-stock
item, you may request a return or
exchange within 7 days of delivery, provided the item is unused, in its original
packaging, and in saleable condition.
A restocking fee of 15% of the item’s price will apply for returns on in-stock
items.
Any transportation or return shipping fees are the customer’s responsibility, except
in cases where the product is defective or damaged.
Non-Refundable/Non-Returnable Items:
Custom-built or bespoke furniture
Final sale or clearance items
Items that have been assembled, installed, or used
Mattresses, pillows, and any upholstered items with opened packaging
Defective or Damaged Items:
If your item arrives defective, damaged, or significantly different from its
description, Möbel will offer one of the following solutions at no additional cost:
Repair of the defective item
Replacement with the same item
Full refund
Please notify us within 48 hours of delivery if you
believe your product is defective or damaged. Photos or videos may be required to
assess the damage or defect.
Refund Process
Once your return is approved and processed, refunds will be issued to the original
payment method used for the purchase. Please allow 7–14 business days for the refund
to appear in your account, depending on your bank’s processing time.
Exceptions to Refunds and Returns
Change of Mind
Refunds or exchanges will not be granted for items where the customer has changed
their mind after delivery or based on aesthetic preferences (e.g., color, size,
etc.).
Incorrect Installation or Use
No refunds or returns will be granted if the furniture has been installed or
assembled incorrectly by the customer or an unapproved technician, or if the product
has been misused in any way.
Cancellation Policy
Custom Orders
If you wish to cancel a custom order, cancellation must be done within 48 hours of
placing the order. After 48 hours, custom orders cannot be canceled as the
production process will have commenced.
In-Stock Items
Cancellation of in-stock items must be requested before shipment or delivery. Once
the item has been dispatched, a 15% restocking fee will apply if the item is
returned.
Contact Information
To initiate a return, refund, or if you have questions about our policy, please
contact Möbel’s customer service team at [Phone] or [Email]. Our team will assist in
processing your request as efficiently as possible.
Important Notes
All returns and exchanges require prior approval from Möbel’s customer service
All items must be returned in their original packaging, along with any manuals, instructions, and accessories that were included
Refunds will not be processed for items that are returned damaged, used, or not in their original packaging unless they are defective or damaged upon delivery.